contact-twentycrm/ticket.py

import requests
import smtplib
from email.mime.text import MIMEText

# --- Environment settings ---
TWENTY_API_KEY = "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJmY2UyYjc4OS1iY2Y4LTQzMjAtYjEyZS0yMjUyZDZkNzhlZjUiLCJ0eXBlIjoiQVBJX0tFWSIsIndvcmtzcGFjZUlkIjoiZmNlMmI3ODktYmNmOC00MzIwLWIxMmUtMjI1MmQ2ZDc4ZWY1IiwiaWF0IjoxNzUwODU4OTI4LCJleHAiOjQ5MDQ0NTg5MjcsImp0aSI6ImNiOTcxMjEyLWExYjAtNGU5NS1hYjI5LWU3YjdiN2E4YWUwMyJ9.mujCJqNnnk0xcQ0VP8m9uLzzXDtjH9AGi0RF2I8VXHA"
TWENTY_API     = "https://crm.toothfairyai.com/rest"
ZAMMAD_URL     = "https://zammad.toothfairyai.com"
ZAMMAD_TOKEN   = "Ljej6w4vyEp4P4ES95Fi8bxL4Yj6h1G5y7SXMnWnx-EFKDPE6q3wkMdWXSKHy062"
ZAMMAD_GROUP   = "Users"

SMTP_SERVER    = ""
SMTP_PORT      = ""
SMTP_USERNAME  = ""
SMTP_PASSWORD  = ""

CUSTOMER_REPLY_SUBJECT = "Thanks for contacting ToothFairyAI"
SALES_EMAIL   = "daniel.grozdanovic@icloud.com"
SUPPORT_EMAIL = "support@yourcompany.com"

# --- Debug print ---
print("→ ZAMMAD_TOKEN:", repr(ZAMMAD_TOKEN))
print("→ ZAMMAD_URL:  ", repr(ZAMMAD_URL))
print("→ TWENTY_API_KEY:", repr(TWENTY_API_KEY))

me = requests.get(
    f"{ZAMMAD_URL}/api/v1/users/me",
    headers={"Authorization": f"Token token={ZAMMAD_TOKEN}"}
)
print("→ GET /users/me:", me.status_code, me.text)


def is_business_opportunity(text):
    keywords = ["partner", "quote", "enterprise", "demo", "pricing", "ai", "onboarding"]
    return any(word in text.lower() for word in keywords)


def push_to_twenty(submission):
    url = f"{TWENTY_API}/people"
    headers = {
        "Authorization": f"Bearer {TWENTY_API_KEY}",
        "Content-Type": "application/json"
    }
    payload = {
        "name": {
            "firstName": submission["first_name"],
            "lastName":  submission["last_name"]
        },
        "position": "first",
        "emails": {
            "primaryEmail":    submission["email"],
            "additionalEmails": []
        }
    }

    res = requests.post(url, headers=headers, json=payload)
    if res.status_code not in (200, 201):
        print("→ TwentyCRM error:", res.status_code, res.text)
        res.raise_for_status()
    return res.json()["data"]["createPerson"]["id"]


def create_zammad_ticket(submission, is_lead):
    url = f"{ZAMMAD_URL}/api/v1/tickets"
    headers = {
        "Authorization": f"Token token={ZAMMAD_TOKEN}",
        "Content-Type":  "application/json"
    }

    name         = f"{submission['first_name']} {submission['last_name']}"
    ticket_title = f"{'Sales' if is_lead else 'Other'}: {name}"
    customer     = submission["email"]

    if is_lead:
        article = {
            "to":       SALES_EMAIL,
            "subject":  ticket_title,
            "body":     f"Name: {name}\nEmail: {customer}\n\nMessage:\n{submission['message']}",
            "note":     submission["message"],
            "type":     "email",
            "internal": False
        }
    else:
        article = {
            "subject":  ticket_title,
            "body":     submission["message"],
            "note":     submission["message"],
            "type":     "note",
            "internal": False
        }

    payload = {
        "title":    ticket_title,
        "customer": customer,
        "group":    ZAMMAD_GROUP,
        "article":  article
    }

    res = requests.post(url, headers=headers, json=payload)
    if res.status_code not in (200, 201):
        print("→ Zammad create-ticket ERROR:", res.status_code, res.text)
        print("→ Payload was:", payload)
        res.raise_for_status()
    return res.json()


def tag_zammad_ticket(ticket_id, tag):
    url = f"{ZAMMAD_URL}/api/v1/tickets/{ticket_id}"
    headers = {
        "Authorization": f"Token token={ZAMMAD_TOKEN}",
        "Content-Type":  "application/json"
    }
    res = requests.put(url, headers=headers, json={"tags": [tag]})
    if res.status_code not in (200, 201):
        print("→ Zammad tag-ticket ERROR:", res.status_code, res.text)
        res.raise_for_status()
    return res.json()


def send_email(to, subject, body):
    if not SMTP_SERVER or not SMTP_PORT:
        print(f"[Mock email sent] → {to}\nSubject: {subject}\n\n{body}\n")
        return

    try:
        msg = MIMEText(body)
        msg["From"] = SMTP_USERNAME
        msg["To"] = to
        msg["Subject"] = subject

        with smtplib.SMTP(SMTP_SERVER, int(SMTP_PORT)) as server:
            server.starttls()
            server.login(SMTP_USERNAME, SMTP_PASSWORD)
            server.send_message(msg)

        print(f"[Real email sent] → {to}")
    except Exception as e:
        print(f"[Email error] → {e}")


def process_submission(submission):
    is_lead = is_business_opportunity(submission["message"])
    crm_id  = push_to_twenty(submission)
    tag     = "sales" if is_lead else "other"

    name = f"{submission['first_name']} {submission['last_name']}"
    ticket = create_zammad_ticket(submission, is_lead)
    tag_zammad_ticket(ticket["id"], tag)

    # 1. Confirmation to customer
    send_email(
        to=submission["email"],
        subject=CUSTOMER_REPLY_SUBJECT,
        body=(
            f"Hi {submission['first_name']},\n\n"
            f"Your ticket “{ticket['title']}” (ID #{ticket['id']}) is in our system—"
            "we'll be in touch soon.\n\nCheers,\nThe ToothFairyAI Team"
        )
    )

    # 2. Internal notification
    internal_to   = SALES_EMAIL if is_lead else SUPPORT_EMAIL
    internal_subj = "🚀 New Business Lead" if is_lead else "ℹ️ New Inquiry"
    send_email(
        to=internal_to,
        subject=internal_subj,
        body=(
            f"CRM ID: {crm_id}\n"
            f"Zammad Ticket: #{ticket['id']} (Title: {ticket['title']}, Tags: {tag})\n"
            f"Name: {name}\n"
            f"Email: {submission['email']}\n"
            f"Message: {submission['message']}"
        )
    )


if __name__ == "__main__":
    sample = {
        "first_name": "Joe",
        "last_name":  "Smith",
        "email":      "daniel.grozdanovic@icloud.com",
        "message":    "Interested in a product demo"
    }
    process_submission(sample)