Delete ticket.py
This commit is contained in:
parent
c35ee2edee
commit
2a154aed0c
184
ticket.py
184
ticket.py
@ -1,184 +0,0 @@
|
|||||||
import requests
|
|
||||||
import smtplib
|
|
||||||
from email.mime.text import MIMEText
|
|
||||||
|
|
||||||
# --- Environment settings ---
|
|
||||||
TWENTY_API_KEY = "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJmY2UyYjc4OS1iY2Y4LTQzMjAtYjEyZS0yMjUyZDZkNzhlZjUiLCJ0eXBlIjoiQVBJX0tFWSIsIndvcmtzcGFjZUlkIjoiZmNlMmI3ODktYmNmOC00MzIwLWIxMmUtMjI1MmQ2ZDc4ZWY1IiwiaWF0IjoxNzUwODU4OTI4LCJleHAiOjQ5MDQ0NTg5MjcsImp0aSI6ImNiOTcxMjEyLWExYjAtNGU5NS1hYjI5LWU3YjdiN2E4YWUwMyJ9.mujCJqNnnk0xcQ0VP8m9uLzzXDtjH9AGi0RF2I8VXHA"
|
|
||||||
TWENTY_API = "https://crm.toothfairyai.com/rest"
|
|
||||||
ZAMMAD_URL = "https://zammad.toothfairyai.com"
|
|
||||||
ZAMMAD_TOKEN = "Ljej6w4vyEp4P4ES95Fi8bxL4Yj6h1G5y7SXMnWnx-EFKDPE6q3wkMdWXSKHy062"
|
|
||||||
ZAMMAD_GROUP = "Users"
|
|
||||||
|
|
||||||
SMTP_SERVER = ""
|
|
||||||
SMTP_PORT = ""
|
|
||||||
SMTP_USERNAME = ""
|
|
||||||
SMTP_PASSWORD = ""
|
|
||||||
|
|
||||||
CUSTOMER_REPLY_SUBJECT = "Thanks for contacting ToothFairyAI"
|
|
||||||
SALES_EMAIL = "daniel.grozdanovic@icloud.com"
|
|
||||||
SUPPORT_EMAIL = "support@yourcompany.com"
|
|
||||||
|
|
||||||
# --- Debug print ---
|
|
||||||
print("→ ZAMMAD_TOKEN:", repr(ZAMMAD_TOKEN))
|
|
||||||
print("→ ZAMMAD_URL: ", repr(ZAMMAD_URL))
|
|
||||||
print("→ TWENTY_API_KEY:", repr(TWENTY_API_KEY))
|
|
||||||
|
|
||||||
me = requests.get(
|
|
||||||
f"{ZAMMAD_URL}/api/v1/users/me",
|
|
||||||
headers={"Authorization": f"Token token={ZAMMAD_TOKEN}"}
|
|
||||||
)
|
|
||||||
print("→ GET /users/me:", me.status_code, me.text)
|
|
||||||
|
|
||||||
|
|
||||||
def is_business_opportunity(text):
|
|
||||||
keywords = ["partner", "quote", "enterprise", "demo", "pricing", "ai", "onboarding"]
|
|
||||||
return any(word in text.lower() for word in keywords)
|
|
||||||
|
|
||||||
|
|
||||||
def push_to_twenty(submission):
|
|
||||||
url = f"{TWENTY_API}/people"
|
|
||||||
headers = {
|
|
||||||
"Authorization": f"Bearer {TWENTY_API_KEY}",
|
|
||||||
"Content-Type": "application/json"
|
|
||||||
}
|
|
||||||
payload = {
|
|
||||||
"name": {
|
|
||||||
"firstName": submission["first_name"],
|
|
||||||
"lastName": submission["last_name"]
|
|
||||||
},
|
|
||||||
"position": "first",
|
|
||||||
"emails": {
|
|
||||||
"primaryEmail": submission["email"],
|
|
||||||
"additionalEmails": []
|
|
||||||
}
|
|
||||||
}
|
|
||||||
|
|
||||||
res = requests.post(url, headers=headers, json=payload)
|
|
||||||
if res.status_code not in (200, 201):
|
|
||||||
print("→ TwentyCRM error:", res.status_code, res.text)
|
|
||||||
res.raise_for_status()
|
|
||||||
return res.json()["data"]["createPerson"]["id"]
|
|
||||||
|
|
||||||
|
|
||||||
def create_zammad_ticket(submission, is_lead):
|
|
||||||
url = f"{ZAMMAD_URL}/api/v1/tickets"
|
|
||||||
headers = {
|
|
||||||
"Authorization": f"Token token={ZAMMAD_TOKEN}",
|
|
||||||
"Content-Type": "application/json"
|
|
||||||
}
|
|
||||||
|
|
||||||
name = f"{submission['first_name']} {submission['last_name']}"
|
|
||||||
ticket_title = f"{'Sales' if is_lead else 'Other'}: {name}"
|
|
||||||
customer = submission["email"]
|
|
||||||
|
|
||||||
if is_lead:
|
|
||||||
article = {
|
|
||||||
"to": SALES_EMAIL,
|
|
||||||
"subject": ticket_title,
|
|
||||||
"body": f"Name: {name}\nEmail: {customer}\n\nMessage:\n{submission['message']}",
|
|
||||||
"note": submission["message"],
|
|
||||||
"type": "email",
|
|
||||||
"internal": False
|
|
||||||
}
|
|
||||||
else:
|
|
||||||
article = {
|
|
||||||
"subject": ticket_title,
|
|
||||||
"body": submission["message"],
|
|
||||||
"note": submission["message"],
|
|
||||||
"type": "note",
|
|
||||||
"internal": False
|
|
||||||
}
|
|
||||||
|
|
||||||
payload = {
|
|
||||||
"title": ticket_title,
|
|
||||||
"customer": customer,
|
|
||||||
"group": ZAMMAD_GROUP,
|
|
||||||
"article": article
|
|
||||||
}
|
|
||||||
|
|
||||||
res = requests.post(url, headers=headers, json=payload)
|
|
||||||
if res.status_code not in (200, 201):
|
|
||||||
print("→ Zammad create-ticket ERROR:", res.status_code, res.text)
|
|
||||||
print("→ Payload was:", payload)
|
|
||||||
res.raise_for_status()
|
|
||||||
return res.json()
|
|
||||||
|
|
||||||
|
|
||||||
def tag_zammad_ticket(ticket_id, tag):
|
|
||||||
url = f"{ZAMMAD_URL}/api/v1/tickets/{ticket_id}"
|
|
||||||
headers = {
|
|
||||||
"Authorization": f"Token token={ZAMMAD_TOKEN}",
|
|
||||||
"Content-Type": "application/json"
|
|
||||||
}
|
|
||||||
res = requests.put(url, headers=headers, json={"tags": [tag]})
|
|
||||||
if res.status_code not in (200, 201):
|
|
||||||
print("→ Zammad tag-ticket ERROR:", res.status_code, res.text)
|
|
||||||
res.raise_for_status()
|
|
||||||
return res.json()
|
|
||||||
|
|
||||||
|
|
||||||
def send_email(to, subject, body):
|
|
||||||
if not SMTP_SERVER or not SMTP_PORT:
|
|
||||||
print(f"[Mock email sent] → {to}\nSubject: {subject}\n\n{body}\n")
|
|
||||||
return
|
|
||||||
|
|
||||||
try:
|
|
||||||
msg = MIMEText(body)
|
|
||||||
msg["From"] = SMTP_USERNAME
|
|
||||||
msg["To"] = to
|
|
||||||
msg["Subject"] = subject
|
|
||||||
|
|
||||||
with smtplib.SMTP(SMTP_SERVER, int(SMTP_PORT)) as server:
|
|
||||||
server.starttls()
|
|
||||||
server.login(SMTP_USERNAME, SMTP_PASSWORD)
|
|
||||||
server.send_message(msg)
|
|
||||||
|
|
||||||
print(f"[Real email sent] → {to}")
|
|
||||||
except Exception as e:
|
|
||||||
print(f"[Email error] → {e}")
|
|
||||||
|
|
||||||
|
|
||||||
def process_submission(submission):
|
|
||||||
is_lead = is_business_opportunity(submission["message"])
|
|
||||||
crm_id = push_to_twenty(submission)
|
|
||||||
tag = "sales" if is_lead else "other"
|
|
||||||
|
|
||||||
name = f"{submission['first_name']} {submission['last_name']}"
|
|
||||||
ticket = create_zammad_ticket(submission, is_lead)
|
|
||||||
tag_zammad_ticket(ticket["id"], tag)
|
|
||||||
|
|
||||||
# 1. Confirmation to customer
|
|
||||||
send_email(
|
|
||||||
to=submission["email"],
|
|
||||||
subject=CUSTOMER_REPLY_SUBJECT,
|
|
||||||
body=(
|
|
||||||
f"Hi {submission['first_name']},\n\n"
|
|
||||||
f"Your ticket “{ticket['title']}” (ID #{ticket['id']}) is in our system—"
|
|
||||||
"we'll be in touch soon.\n\nCheers,\nThe ToothFairyAI Team"
|
|
||||||
)
|
|
||||||
)
|
|
||||||
|
|
||||||
# 2. Internal notification
|
|
||||||
internal_to = SALES_EMAIL if is_lead else SUPPORT_EMAIL
|
|
||||||
internal_subj = "🚀 New Business Lead" if is_lead else "ℹ️ New Inquiry"
|
|
||||||
send_email(
|
|
||||||
to=internal_to,
|
|
||||||
subject=internal_subj,
|
|
||||||
body=(
|
|
||||||
f"CRM ID: {crm_id}\n"
|
|
||||||
f"Zammad Ticket: #{ticket['id']} (Title: {ticket['title']}, Tags: {tag})\n"
|
|
||||||
f"Name: {name}\n"
|
|
||||||
f"Email: {submission['email']}\n"
|
|
||||||
f"Message: {submission['message']}"
|
|
||||||
)
|
|
||||||
)
|
|
||||||
|
|
||||||
|
|
||||||
if __name__ == "__main__":
|
|
||||||
sample = {
|
|
||||||
"first_name": "Joe",
|
|
||||||
"last_name": "Smith",
|
|
||||||
"email": "daniel.grozdanovic@icloud.com",
|
|
||||||
"message": "Interested in a product demo"
|
|
||||||
}
|
|
||||||
process_submission(sample)
|
|
||||||
Loading…
x
Reference in New Issue
Block a user