Add ticket.py

ticket.py

@@ -0,0 +1,184 @@
+import requests
+import smtplib
+from email.mime.text import MIMEText
+
+# --- Environment settings ---
+TWENTY_API_KEY = "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJmY2UyYjc4OS1iY2Y4LTQzMjAtYjEyZS0yMjUyZDZkNzhlZjUiLCJ0eXBlIjoiQVBJX0tFWSIsIndvcmtzcGFjZUlkIjoiZmNlMmI3ODktYmNmOC00MzIwLWIxMmUtMjI1MmQ2ZDc4ZWY1IiwiaWF0IjoxNzUwODU4OTI4LCJleHAiOjQ5MDQ0NTg5MjcsImp0aSI6ImNiOTcxMjEyLWExYjAtNGU5NS1hYjI5LWU3YjdiN2E4YWUwMyJ9.mujCJqNnnk0xcQ0VP8m9uLzzXDtjH9AGi0RF2I8VXHA"
+TWENTY_API     = "https://crm.toothfairyai.com/rest"
+ZAMMAD_URL     = "https://zammad.toothfairyai.com"
+ZAMMAD_TOKEN   = "Ljej6w4vyEp4P4ES95Fi8bxL4Yj6h1G5y7SXMnWnx-EFKDPE6q3wkMdWXSKHy062"
+ZAMMAD_GROUP   = "Users"
+
+SMTP_SERVER    = ""
+SMTP_PORT      = ""
+SMTP_USERNAME  = ""
+SMTP_PASSWORD  = ""
+
+CUSTOMER_REPLY_SUBJECT = "Thanks for contacting ToothFairyAI"
+SALES_EMAIL   = "daniel.grozdanovic@icloud.com"
+SUPPORT_EMAIL = "support@yourcompany.com"
+
+# --- Debug print ---
+print("→ ZAMMAD_TOKEN:", repr(ZAMMAD_TOKEN))
+print("→ ZAMMAD_URL:  ", repr(ZAMMAD_URL))
+print("→ TWENTY_API_KEY:", repr(TWENTY_API_KEY))
+
+me = requests.get(
+    f"{ZAMMAD_URL}/api/v1/users/me",
+    headers={"Authorization": f"Token token={ZAMMAD_TOKEN}"}
+)
+print("→ GET /users/me:", me.status_code, me.text)
+
+
+def is_business_opportunity(text):
+    keywords = ["partner", "quote", "enterprise", "demo", "pricing", "ai", "onboarding"]
+    return any(word in text.lower() for word in keywords)
+
+
+def push_to_twenty(submission):
+    url = f"{TWENTY_API}/people"
+    headers = {
+        "Authorization": f"Bearer {TWENTY_API_KEY}",
+        "Content-Type": "application/json"
+    }
+    payload = {
+        "name": {
+            "firstName": submission["first_name"],
+            "lastName":  submission["last_name"]
+        },
+        "position": "first",
+        "emails": {
+            "primaryEmail":    submission["email"],
+            "additionalEmails": []
+        }
+    }
+
+    res = requests.post(url, headers=headers, json=payload)
+    if res.status_code not in (200, 201):
+        print("→ TwentyCRM error:", res.status_code, res.text)
+        res.raise_for_status()
+    return res.json()["data"]["createPerson"]["id"]
+
+
+def create_zammad_ticket(submission, is_lead):
+    url = f"{ZAMMAD_URL}/api/v1/tickets"
+    headers = {
+        "Authorization": f"Token token={ZAMMAD_TOKEN}",
+        "Content-Type":  "application/json"
+    }
+
+    name         = f"{submission['first_name']} {submission['last_name']}"
+    ticket_title = f"{'Sales' if is_lead else 'Other'}: {name}"
+    customer     = submission["email"]
+
+    if is_lead:
+        article = {
+            "to":       SALES_EMAIL,
+            "subject":  ticket_title,
+            "body":     f"Name: {name}\nEmail: {customer}\n\nMessage:\n{submission['message']}",
+            "note":     submission["message"],
+            "type":     "email",
+            "internal": False
+        }
+    else:
+        article = {
+            "subject":  ticket_title,
+            "body":     submission["message"],
+            "note":     submission["message"],
+            "type":     "note",
+            "internal": False
+        }
+
+    payload = {
+        "title":    ticket_title,
+        "customer": customer,
+        "group":    ZAMMAD_GROUP,
+        "article":  article
+    }
+
+    res = requests.post(url, headers=headers, json=payload)
+    if res.status_code not in (200, 201):
+        print("→ Zammad create-ticket ERROR:", res.status_code, res.text)
+        print("→ Payload was:", payload)
+        res.raise_for_status()
+    return res.json()
+
+
+def tag_zammad_ticket(ticket_id, tag):
+    url = f"{ZAMMAD_URL}/api/v1/tickets/{ticket_id}"
+    headers = {
+        "Authorization": f"Token token={ZAMMAD_TOKEN}",
+        "Content-Type":  "application/json"
+    }
+    res = requests.put(url, headers=headers, json={"tags": [tag]})
+    if res.status_code not in (200, 201):
+        print("→ Zammad tag-ticket ERROR:", res.status_code, res.text)
+        res.raise_for_status()
+    return res.json()
+
+
+def send_email(to, subject, body):
+    if not SMTP_SERVER or not SMTP_PORT:
+        print(f"[Mock email sent] → {to}\nSubject: {subject}\n\n{body}\n")
+        return
+
+    try:
+        msg = MIMEText(body)
+        msg["From"] = SMTP_USERNAME
+        msg["To"] = to
+        msg["Subject"] = subject
+
+        with smtplib.SMTP(SMTP_SERVER, int(SMTP_PORT)) as server:
+            server.starttls()
+            server.login(SMTP_USERNAME, SMTP_PASSWORD)
+            server.send_message(msg)
+
+        print(f"[Real email sent] → {to}")
+    except Exception as e:
+        print(f"[Email error] → {e}")
+
+
+def process_submission(submission):
+    is_lead = is_business_opportunity(submission["message"])
+    crm_id  = push_to_twenty(submission)
+    tag     = "sales" if is_lead else "other"
+
+    name = f"{submission['first_name']} {submission['last_name']}"
+    ticket = create_zammad_ticket(submission, is_lead)
+    tag_zammad_ticket(ticket["id"], tag)
+
+    # 1. Confirmation to customer
+    send_email(
+        to=submission["email"],
+        subject=CUSTOMER_REPLY_SUBJECT,
+        body=(
+            f"Hi {submission['first_name']},\n\n"
+            f"Your ticket “{ticket['title']}” (ID #{ticket['id']}) is in our system—"
+            "we'll be in touch soon.\n\nCheers,\nThe ToothFairyAI Team"
+        )
+    )
+
+    # 2. Internal notification
+    internal_to   = SALES_EMAIL if is_lead else SUPPORT_EMAIL
+    internal_subj = "🚀 New Business Lead" if is_lead else "ℹ️ New Inquiry"
+    send_email(
+        to=internal_to,
+        subject=internal_subj,
+        body=(
+            f"CRM ID: {crm_id}\n"
+            f"Zammad Ticket: #{ticket['id']} (Title: {ticket['title']}, Tags: {tag})\n"
+            f"Name: {name}\n"
+            f"Email: {submission['email']}\n"
+            f"Message: {submission['message']}"
+        )
+    )
+
+
+if __name__ == "__main__":
+    sample = {
+        "first_name": "Joe",
+        "last_name":  "Smith",
+        "email":      "daniel.grozdanovic@icloud.com",
+        "message":    "Interested in a product demo"
+    }
+    process_submission(sample)